Frequently Asked Questions

🚚 Shipping & Delivery

Do you offer free shipping?

Yes! Every order ships FREE, with no minimum order and no hidden shipping fees.

How long does it take to process my order?

Orders are processed in 1–3 business days. Processing means we check your order, pack it carefully and hand it to the shipping carrier.

How long does delivery take?

After your order ships, delivery usually takes 4–7 business days, depending on your location. Busy seasons, holidays or weather can sometimes cause delays, but we’ll keep you updated every step of the way.

Will I get a tracking number?

Yes. As soon as your order ships, we’ll email you a tracking number so you can follow your package every step of the way. Please check your spam or promotions folder if you don’t see it.

My tracking hasn’t updated in a few days. What should I do?

Don’t worry. Tracking can sometimes pause while a package moves between shipping centers. If it hasn’t updated in more than 7 days, email us and we’ll check on it for you.

Do you ship internationally?

We currently ship to [list countries]. If your country isn’t listed, email us and we’ll do our best to help.

What if my package is lost?

If your package hasn’t arrived within the expected time, contact our support team. We’ll work with the shipping carrier and, if needed, arrange a replacement or full refund.

🛡️ Returns, Refunds & Guarantee

What is your guarantee?

Every MySerava™ product comes with a 90-day money-back guarantee. That gives you three full months to try it at home. If you’re not satisfied for any reason, contact us within 90 days of delivery to request a full refund.

Why 90 days?

Because real change takes time. Your body may need a few nights to get used to a new product. We want you to have plenty of time to evaluate your experience, without any pressure.

How do I start a return or refund?

It’s easy:

1. Email us at support@myserava.com with your order number.

2. Tell us briefly why it didn’t work for you. This helps us improve.

3. We’ll reply within 24 hours with simple next steps.

How long does a refund take?

Once your refund is approved, it’s sent back to your original payment method. Most banks show it within 5–10 business days.

Do I have to pay for return shipping?

[Confirm your return shipping policy: free return shipping or customer-paid return shipping.]

What if my item arrives damaged or broken?

We’re sorry if that happens! Email us within 72 hours of delivery with a photo of the item and packaging. We’ll arrange a free replacement or full refund, whichever you prefer.

What if I received the wrong item?

Email us with your order number and a photo, and we’ll fix it at no additional cost.

📦 Orders & Payment

Can I change or cancel my order?

Yes, as long as it hasn’t shipped yet. Email us as soon as possible. Orders can usually be changed or canceled within 24 hours of being placed. After your order ships, you can still request a return under our 90-day guarantee.

I made a mistake in my shipping address. What should I do?

Email us right away with the correct address. If your order hasn’t shipped yet, we’ll update it for you.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard and American Express, plus PayPal, Apple Pay and Google Pay [confirm available methods at checkout].

Is my payment secure?

Yes. Payments are processed through Shopify’s secure, encrypted checkout. We never see or store your full card details.

Why haven’t I received an order confirmation email?

Please check your spam or promotions folder first. If it isn’t there, email us and we’ll confirm your order and resend the details.

Do you charge any hidden fees?

No hidden fees. Shipping is free, and your full order total is displayed at checkout.

😴 About MySerava™ QuietRest

What is QuietRest?

MySerava™ QuietRest is a small, lightweight anti-snoring device that rests under your chin and loops over your ears like earbuds. When it detects snoring, it sends a gentle, adjustable pulse designed to stimulate the muscles under your chin, with the goal of helping reduce snoring for quieter nights.

How do I use it?

1. Charge it with the USB cable before the first night.

2. Put it on by looping the bands over your ears so the device rests under your chin.

3. Turn it on by pressing the button and selecting a comfort level from 1 to 6.

4. Go to sleep. The device is designed to operate automatically during the night.

Which level should I start on?

Start on a low comfort level for the first few nights so you can get used to the sensation. Then adjust gradually until you find a comfortable setting.

Will the pulses wake me up?

The pulses are designed to be gentle and adjustable. Individual sensitivity varies. If the sensation feels too strong or disturbs your sleep, lower the intensity or stop using the device.

Is it comfortable to wear all night?

QuietRest is designed to be lightweight, soft and comfortable. It rests under your chin without anything inside your mouth or covering your face. There’s no mask, no hose, no tape and no mouthguard.

Does it work if I sleep on my side or move a lot?

The ear-loop design is intended to help keep the device in place as you move. Fit and comfort may vary depending on your sleeping position.

How long does the battery last?

[Insert verified battery duration from your supplier.]

Can I take it when I travel?

Absolutely! QuietRest is small, lightweight and rechargeable, making it easy to carry in your travel bag or carry-on.

How do I clean it?

Gently wipe the device with a soft, dry or slightly damp cloth. Do not immerse it in water or place it under running water.

What’s in the box?

• 1× MySerava™ QuietRest device with soft ear loops

• 1× USB charging cable

• 1× Quick-start guide

Will it work for me?

Everyone’s body is different, and results can vary from person to person. That’s why we offer a 90-day money-back guarantee, giving you time to try QuietRest at home and see whether it meets your needs.

⚠️ Safety

Is QuietRest safe?

QuietRest is designed for adult home use with gentle, adjustable pulses. Always read and follow the included instructions, precautions and manufacturer guidance.

Who should NOT use QuietRest?

Unless the manufacturer and a qualified healthcare professional confirm it is appropriate, do not use QuietRest if you:

• Have a pacemaker or another implanted electronic device

• Are pregnant

• Have epilepsy or a seizure disorder

• Have broken, irritated or injured skin where the device sits

I have sleep apnea or use a CPAP. Can I use it?

Please consult your doctor first. Do not stop, replace or change prescribed CPAP therapy without medical guidance. QuietRest is not intended to diagnose or treat sleep apnea or other medical conditions.

Can children use it?

No. QuietRest is intended for adults only.

💬 Contact & Support

How can I contact you?

Email us at support@myserava.com. A real member of our support team will reply, usually within 24 hours, Monday to Friday.

What should I include in my email?

To help us assist you faster, please include:

• Your order number

• Your full name

• A short description of your question or problem

• Photos, if something arrived damaged

Can I contact you before I buy?

Of course! If you have any questions about our products, email us and our friendly support team will be happy to help you make an informed decision.